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Start.ca is currently looking for a   Network Administrator   to join our growing team! As a Network Administrator, you will be responsible for supporting the “triple-play” network and will monitor and support internet services, FTTP, IPTV, and VOIP. In addition, the Network Administrator will be an escalation point for the Service Desk Business Support team and all supported services. Along with the responsibilities and requirements specific to this role, you are also expected to abide by and encourage Start’s Code of Conduct, helping to strengthen our trusting and positive work environment. If this sounds like you where you thrive in a team environment, share your knowledge and communicate innovative ideas, Start.ca could be the place for you! What you’ll be doing: Building and monitoring a Network based on Cisco and Juniper platforms. Providing a high-level of expertise on the ADTRAN FTTP GPON/AE platform. Contributing to the design, implementation, and ongoing maintenance of Start.ca’s infrastructure. Providing one-on-one escalation support and problem resolution to the Network Team.  Assisting with services related to IPTV and VoIP. When necessary, assisting with data center racking and cabling. Troubleshooting, diagnose problems, perform repairs on IT assets, and provide support for a wide range of applications. Assisting with systems and network monitoring. Accurately log work orders/IT tickets and resolutions into our IT software management system. Conducting timely repair of outages covered by third-party vendor maintenance agreements. Compiling, maintain, and file all network diagrams, reports, and other documents as required. Participating in an on-call rotation. Occasional travel when required. Other appropriate responsibilities relevant to the role today and the role as it may evolve. The successful candidate has: 2-5 years of relevant work experience, preferably in a high-volume networking environment. Degree/Diploma from a recognized Computer Science, Information Technology, or a related program of study. Completion of or working towards JNCIA or CCNP certification.  High degree of Network experience using BGP/OSPF and on either Cisco or Juniper. FTTP GPON/AE experience using vendors such as Adtran, ZTE, Huawei or Zhone. Strong knowledge of and experience with the following: Monitoring/alerting services such as Splunk/Kibana, Nagios, Cacti, and Graphite. Network protocols, services, standards, and their functionality. Working knowledge of and experience with the following:   BGP Transit and Peering Monitoring via SNMP or other relevant tools.   Linux operating systems. Strong communicator with exceptional customer service skills who can effectively communicate, both verbally and in writing, in user-friendly language.  Well-developed analytical and troubleshooting skills coupled with sound judgment and decisiveness to escalate issues to senior members. Strong organizational and time management skills with the ability to manage multiple projects concurrently of varying degrees of complexity and time urgency. A team player with an open mind and attitude to explore new technologies, improve efficiency, and embrace change. High degree of professionalism, courteousness and friendliness. Previous experience in an IT support capacity and/or ISP environment is considered an asset. Shell scripting experience is an asset. Valid G level driver’s license and must be able to provide a driver’s abstract. Who is Start.ca? We are a telecommunications company located in London, ON and we provide internet, television and phone solutions. We are devoted to delivering a world class customer experience with each and every customer interaction. At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved. We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here. As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development. Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.

Start.ca is currently looking for a contract   VoIP Engineer   to join our growing team! As a VoIP Engineer, you will be responsible for the implementation and deployment of Start’s Business and Residential phone solution. You will also be acting as the primary contact for Start’s Business Support Team, ensuring very high levels of customer satisfaction. If this sounds like you, where you thrive in a team environment and you enjoy sharing knowledge and communicating innovative ideas, Start.ca could be the place for you! What you’ll be doing: Build a new Business and Residential phone solution. Provision new business phone customer solutions based on their specific needs. Thoroughly document each solution deployed.  Work in conjunction with our NOC team to troubleshoot and support services post implementation.  Participate in the pre-sales process and ensure that the requirements can be met. Mediate between the Corporate Solutions team and Network team concerning new requests.  Contribute to the development and documentation of departmental process and procedures. Perform diagnostics and continually debug the entire customer implementation cycle.  Assist with troubleshooting hardware and software issues. Other appropriate responsibilities relevant to the role today and the role as it may evolve. The successful candidate has: A Degree/Diploma in Computer Sciences, Information Technology or a related field.   5 to 10 years of experience with Metaswitch. Very strong understanding of SIP/Gateways/HPBX and SBCs. Strong understanding of deploying a phone solution end to end.  Knowledge of IPv4/IPv6 routing and switching.  Basic understanding of server deployments on Linux and Windows.  The ability to manage multiple projects concurrently of varying degrees of complexity and time urgency.   Strong relationship building skills and a customer experience mindset.   The ability to quickly analyze issues and determine best course of action using available resources.   Strong analytical skills coupled with a problem solver attitude.   Excellent written, oral, and telephone communication skills.   The ability to communicate in user-friendly language.   The availability and willingness to participate in an on call rotation.   A valid G driver’s license. Who is Start.ca? We are a telecommunications company located in London, ON and we provide internet and phone solutions. We are devoted to delivering a world class customer experience with each and every customer interaction. At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved.   We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here. As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development. Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.

Start.ca is currently looking for a   Network Operations Manager   to join our growing team! As a Network Operations Manager, you will be responsible for the reliability, implementation, and uptime of the customer facing production network. The Network Operations Manager will perform problem diagnoses, implement fixes for issue resolution, and communicate technical solutions in user-friendly language. They will contribute to the growth of the Network team through mentoring, supporting, and guiding team members and acting as a technical and executional leader, guiding best practices, and team priorities. Along with the responsibilities and requirements specific to this role, you are also expected to abide by and encourage Start’s Code of Conduct, helping to strengthen our trusting and positive work environment. If this sounds like you where you thrive in a team environment, share your knowledge and communicate innovative ideas, Start.ca could be the place for you! What you’ll be doing: Coordinating and oversee the daily activities of your team, setting priorities to ensure task completion and coordinating daily activities with other Managers/Team Leads in order to meet or exceed business objectives. Partnering with the People & Culture team on all matters related to performance issues, setting consistent policy expectations, talent acquisition/management, and on-boarding/off-boarding. Monitoring the performance of your team and provide feedback through regular one-on-ones and meetings. Cultivating a culture of trust with your staff. Communicating and liaise with other parts of the business to best manage project work and priorities. Rolling out new services, processes, and procedures within the team and provide feedback on processes and procedures that may be ineffective. Ensuring timely repair of outages covered by third-party vendor maintenance agreements. Reviewing work orders/IT tickets and resolutions into Start.ca’s IT software management system. Experiencing and understanding of a network based on the Cisco and Juniper platform. Supporting with systems, network monitoring, and troubleshooting software and hardware. Use monitoring and tickets to pinpoint trends and trouble spots in order to conduct proactive maintenance. Participate in our change management process and coordinate scheduling. Compile, maintain, and file all changes, RFOs and reports, and other documents as required. Recognize and escalate more complex issues to the Network Operations Director. Oversee and participate in an on-call rotation. Occasional travel when required. Other appropriate responsibilities relevant to the role today and the role as it may evolve. The successful candidate has: Degree/Diploma in Computer Science, Information Technology, a related program of study, or equivalent experience. 7-10 years of experience in Network Administration coupled with 2+ years leading technical teams. Demonstrated leadership experience with the ability to develop, motivate, mentor and help drive technical decisions. Strong communicator with the ability to build trusting relationships, both internally and externally, effectively. Working knowledge of and/or experience with the following: Cisco or Juniper routing and switching. Linux operating systems and management Data center management. Superb organizational and project management skills with the ability to work on and manage multiple complex projects at once.   Able to react quickly and decisively in an environment with shifting priorities, inconsistencies, and ambiguity. Self-aware and conscious of how your decisions and business decisions influences your team. Proven ability to leverage technical metrics to drive effective business decisions. Demonstrated experience implementing and leading team initiatives. Strong organizational, time management, and presentation skills. Able to work in a fast-paced, high-energy, team-based environment with an open mind and attitude to explore new technologies, improve efficiency, and embrace change. High degree of professionalism, courteousness, and friendliness. Completion of or working towards CCNA or JNCIA certification is considered an asset.   Able to perform computer work, including typing and other fine motor movements for up to 80% of each shift. Valid G level driver’s license and able to provide a driver’s abstract.  Who is Start.ca? We are a telecommunications company located in London, ON and we provide internet, television and phone solutions. We are devoted to delivering a world class customer experience with each and every customer interaction. At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved.   We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here. As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development. Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.

matter architectural studio inc. (matter) is a London, Ontario based group of Architects, Designers, and thinkers operating within the field of architecture and design.  We provide impactful solutions to complex issues through expertise and collaborative partnerships; creating spaces that engage, inspire and benefit the communities we work in.  The firm is currently seeking a detail-oriented, motivated and outgoing office administrator / bookkeeper to join our growing London office. Required Qualifications: Qualified candidates must have, at a minimum, a diploma or certificate in office administration. Expertise in Microsoft Office Suite is mandatory. Working Knowledge of Adobe InDesign and Experience in the design field would be considered an additional asset. Candidates must demonstrate professional written and communication skills, be comfortable preparing reports and providing general accounting assistance.   Duties: The successful candidate will be required to perform the following: Exemplify professionalism in the work place (conduct and dress); Be comfortable with general office operations including but not limited to answering the phone, greeting guests, making deliveries on behalf of the office, etc.; Proven experience with bookkeeping and financial processes; Have flexibility to work independently or as a group member; Experience with professional writing for business audiences; Be comfortable with preparing reports and proposals; Ensure assignments are completed in a timely and expeditious manner; Have a general knowledge of, and interest in, Architecture; To apply: please email your resume and qualifications to steven@matterinc.ca matter architectural studio inc. is an equal opportunity employer.   We welcome applications from qualified individuals regardless of race, color, religion, national origin, sex, physical or mental disability, or age.   While we sincerely thank all applicants, only those selected for an interview will be contacted.