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As a member of the Client Care Specialist team, the InReach Worker is the first point of contact for visitors to our busy, downtown location. This role will ensure that the first steps of accessible, appropriate, and responsive care is provided. Fostering a connection to outreach services, system navigation or system partners, the InReach Worker interacts with all those who walk through our doors in an engaging, upbeat manner. This role is ideally suited for someone who is accustomed to working with the populations we serve. Ease in communication, personable mannerisms and a nonjudgemental approach to others are key skills applicants should be able to demonstrate. Actively contributing to a safe and welcoming environment for everyone, this role assists in enforcing client bans or trespassing orders. As well, they respond collaboratively to onsite Emergency Response Codes utilizing their proven deescalation and crisis assessment skills. Ideally, escalated situations are averted through preventative intervention. This is a 14 month contract opportunity with the possibility of extension and an anticipated start in Januaray 2020.  To promote staff wellness this contract position offers a competitive salary, extended health benefits, paid vacation and sick time as well as optional participation in the Healthcare of Ontario Pension Plan (HOOPP). What we’re looking for 5 years experience working with highly vulnerable people who experience barriers to care, including criminalized substance use, stigma, homelessness, struggles with mental or spiritual health, and poverty; required. Formal training in Mental Health First Aid, Assertive Engagement Training, Management of Aggressive Behaviour, Non-violent Crisis Intervention, Trauma- Informed Care; completion of two or more is required. Social service or health care post secondary education/training; considered an asset. Protection, Security & Investigation, Police Foundations, or other related tactical training; considered an asset. Significant experience working within the framework of Harm Reduction, its practices and philosophy. Excellent communication and reasoning skills, French language skills are an asset. Knowledge and value of the social determinates of health. How to Apply Qualified applicants are encouraged to apply by forwarding a resume by Dec. 18 2019: Email: jobposting@lihc.on.ca Mail: 659 Dundas Street, London, Ontario, N5W 2Z1 Fax: (519) 642-1532 Should you require accommodation in making an application please let us know, we’re happy to help. We are committed to hiring staff that reflect the diversity of the clients and community we serve.

Considered Canada's most beautiful University, Western's main campus spans 400 acres of Gothic-style buildings mixed with modern LEED-certified capital structures providing an idyllic environment for our community of scholars.  The university is located in London, Canada, a safe, vibrant and welcoming community of more than 350,000 people serving as a regional medical and industrial hub for southwestern Ontario. Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance and stewardship of all the buildings, infrastructure, sites and services within Western’s campus community.  Our integrated Team provides excellence in creating and maintaining Western’s facilities and in serving the community.  Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide. The Associate Director will participate in developing, implementing and monitoring Building Services strategies, programs and processes relating to the cleanliness of campus buildings and residence facilities, ensuring that best practices are leveraged across campus.  The incumbent will focus on wellness for the Building Services team, including attendance management, accommodations and ergonomics support.  The Associate Director will provide leadership and manage the development, maintenance, expansion and implementation of robust onboarding and training and development programs for all caretaking staff, to increase the effectiveness and consistency of caretaking efforts across campus.  The incumbent will lead and oversee the work conducted in their area, provide coaching and support to staff, and develop a shared vision of team success in the delivery of services to the Western community.  The Associate Director will champion large-scale and complex projects from conception to completion, and participate in managing change efforts and communication strategies related to Building Services. The Associate Director will be a strategic partner who assists in the development of initiatives and priorities, and makes recommendations to continuously improve business processes. Qualifications Education:    - Undergraduate Degree; preferably in Business Administration, Kinesiology, Education, Health Sciences, Social Sciences or related field Experience: -   5 years of leadership experience leading and managing staff within a unionized environment, preferably in a large commercial, industrial or institutional setting -   Experience leading change initiatives in a large complex organization -   Experience with attendance and wellness program development and implementation -   Hospitality, caretaking, building management and/or maintenance experience is preferred -   Experience developing and deploying training programs is preferred Knowledge, Skills & Abilities: -   Solid understanding of key financial principles coupled with expertise in managing and generating budgets -   Knowledge of best practices in building a strong collaborative team and leading people -   Ability to creatively manage attendance and wellness in a complex environment -   In-depth knowledge of change management best practices -   Familiarity with techniques for planning, managing and coordinating multiple projects, with competing priorities that involve a variety of stakeholders -   Knowledge of instructional design, training and performance development methods -   Excellent verbal and written communication skills and confidence dealing with all levels of an organization -   Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner -   Possesses a reputation for resourcefulness with a strong sense of accountability and initiative -   Ability to establish and build healthy working relations and partnerships with clients, peers and stakeholders -   Strong leadership skills with the ability to develop a shared vision, manage teams and lead change management -   Judgment, analytical and problem solving skills with a consultative and collaborative approach to addressing issues and opportunities -   Strong presentation skills, large and small group facilitation skills, with an ability to effectively provide information to improve organizational results -   Ability to lead, motivate and coach employees to meet high performance standards -   Ability to ensure expenditures and resources are within allotments and to make appropriate modifications when required -   Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one's own unit -   Ability to draw on diversity of skills, backgrounds and knowledge of people to achieve more effective results -   Ability to make decisions and recommendations that are clearly linked to the organization's strategy and goals -   Ability to recommend controls to manage operational and legal risks -   Ability to effectively provide staff with regular feedback and recognize and reward strong performance, as well as address performance concerns -   Ability to solve problems creatively in a challenging environment with limited supervision and direction -   Conflict resolution skills with an ability to proactively identify potential conflicts and support actions to facilitate resolution -   Proven ability to take initiative and champion a project from conception through implementation and evaluation -   Intermediate computer skills in Microsoft Office Interested applicants are asked to visit:  https://recruit.uwo.ca to apply online to job reference #18137, by midnight on January 19th, 2020. The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.   Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.