Member Support Champion

  • Town & Country Mutual Insurance
  • 79 Caradoc Street South, Strathroy, ON, Canada
  • Jul 29, 2019
Full time Customer Service

Job Description



  • Interact with members by providing responses to questions regarding their insurance coverages
  • Collaborate with underwriting, accounting or claims to ensure appropriate actions are taken
  • Support the work of agents to provide solutions to members’ insurance needs
  • Offer quotes or advice to member walk-ins and general enquiries
  • Document all conversations and requests in our agency management system
  • Issue Certificates of Insurance for commercial, auto and farm policies and binder letters as required
  • Update risk information to ensure coverages are kept current
  • Lead our social media marketing activity
  • Participate in community marketing initiatives as required




  • A team player, with a strong work ethic and attention to detail
  • A commitment and ability to deliver professionalism and expertise to members
  • Excellent organizational, interpersonal, written and oral communication skills
  • An active listener, with a resolution minded aptitude
  • A caring and supportive nature, a passion for helping others
  • Holder of an OTL license or able to become licensed
  • Post- secondary education
  • Prior customer relationship experience with P&C insurance knowledge preferred