Technology Trainer

  • McKenzie Lake Lawyers LLP
  • London, ON, Canada
  • Aug 14, 2019
Full time Information Technology Legal Training

Job Description

McKenzie Lake Lawyers LLP is a highly respected law firm located in downtown London, Ontario, with over 100 support staff and lawyers. As a member of McKenzie Lake Lawyers LLP, you will enjoy a supportive, collegial and team-based culture. We provide stimulating work and learning and development opportunities.

We are looking for a Technology Trainer to help current employees cultivate their technical skills and knowledge. You will provide on-the-job education to newly hired employees along with ongoing training for new or updated applications.

Technology Trainer

Responsibilities will include but not limited to:

  • Develop training materials and deliver new hire onboarding sessions, including firm policies, firm systems and resources and telephone training
  • Develop training materials, job aids, eLearning materials and user guides to prepare for and deliver one-on-one, small group and classroom training sessions (e.g software, hardware or telephone upgrades).
  • Answer questions or resolve application problems concerning the use of most hardware and software
  • Manage the firm’s Learning Management System (LMS) and the creation of Learning Plans;
  • Develop templates and/or forms in MS Office or other applications to automate document production or completion
  • Respond to helpdesk tickets related to training needs
  • Help develop workflows and best practices for common processes.
  • As a critical member of the IT team, be heavily involved with software upgrades, rollouts and managing change.

 Requirements

  • College diploma, preferable in business or IT
  • At minimum 3 years’ related work experience
  • Prior experience in a law firm or other professional services organization would be an asset;
  • Knowledge of legal applications would be an asset;
  • Knowledge of adult learning strategies;
  • In-depth knowledge and understanding of MS Office and Microsoft products. MS Office certification an asset but not a requirement.
  • Experience with eLearning applications such as Captivate, Camtasia, Snag-It or Screencast-O-Matic would be an asset.
  • Demonstrated ability to learn new technology

McKenzie Lake Lawyers LLP offers a modern, bright working environment with competitive salary and benefits. We look forward to meeting the right candidate and establishing a long term relationship. Qualified candidates are invited to submit a detailed resume with a cover letter to elliott@mckenzielake.com

We thank all applicants for their interest and advise that only those under consideration will be contacted.

McKenzie Lake Lawyers LLP is an equal opportunity employer and encourages individuals from diverse backgrounds to apply. McKenzie Lake Lawyers LLP will provide reasonable accommodation for qualified individuals with disabilities throughout all stages of the recruitment and selection process.